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Last month I transferred my Tmobile account from a business account to
a personal account due to a job change. I went to my local TMobile
store to fill out the transfer form. I asked the young Tmobile rep at
the store several times if this account change implied a new service
contract agreement, as I did not want any contract as I was going to
dump the account in a few months when I found another job. He said NO
SERVICE CONTRACT WOULD BE STARTED BY TRANSFERRING THE ACCOUNT FROM
BUSINESS TO PERSONAL.
Yesterday I called to cancel my service and Tmobile said I started a
new one-year contract when I signed the transfer form. I do not recall
seeing this on the form I signed, however I may have missed it. I was
not given a copy of the form, so I have not verified this.
Suppose the form I signed did have a year contract agreement buried in
the words and I missed it. Recall before I signed the form I asked the
service rep about not wanting a year contract agreement. I understand
this, with my signature, is a legally binding document, but I was
misled by the service rep in the store.
Do I have any hope of getting out of this contract or am I stuck? I
have been a loyal T-Mobile customer paying $70+/month for two years,
but they did not care. They said there is a $200 fee to end my
contract early.
If I am stuck, they said I can transfer the account to someone else,
so if anybody is interested in taking over my GSM T-mobile service I
will GIVE you my Tri-band GSM phone (Motorola P7389 with extra
battery/charger base/belt clip). This is an excellent phone for
European travelers (Tri-band GSM)! My service has about 11 months left
and I have the $19.99 National Basic Plan, but this can be easily
upgraded. Please email me if you are interested or want to see
pictures of the phone.
Thanks.
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Do I have any hope of getting out of this contract or am I stuck? I
have been a loyal T-Mobile customer paying $70+/month for two years,
but they did not care. They said there is a $200 fee to end my
contract early.
Go back to the CSR that helped you and see ask him about your situation. If
he is no longer a T-Mobile employee or is unwilling to help, it looks like
you're stuck.
If I am stuck, they said I can transfer the account to someone else,
so if anybody is interested in taking over my GSM T-mobile service I
will GIVE you my Tri-band GSM phone (Motorola P7389 with extra
battery/charger base/belt clip). This is an excellent phone for
European travelers (Tri-band GSM)! My service has about 11 months left
and I have the $19.99 National Basic Plan, but this can be easily
upgraded. Please email me if you are interested or want to see
pictures of the phone.
Keep in mind that if someone takes over your account, they will have to sign
a new 12 month agreement. Since anyone can easily get a tri-band phone for
free with activation, I suggest highlighting the fact that there won't be an
activation fee. You might also consider actually paying someone to take
over your line. If anything, try asking a family member. A friend of mine
asked me earlier if I (or anyone else I knew) wanted to take over one of her
lines, but it's a bit hard when you can easily get a new phone for
free/near-free if you go directly to a store.
Good luck.
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Nobody in the world is gonna take over your acct for a free, used Mot P7389
phone, (discontinued 3 years ago and completely outdated, NO GPRS for
starters) when they can walk in anywhere and get a new, warrantied latest
technology free phone from any dealer. Unfortunately, you need to come up
with a new incentive program.
Last month I transferred my Tmobile account from a business account to
a personal account due to a job change. I went to my local TMobile
store to fill out the transfer form. I asked the young Tmobile rep at
the store several times if this account change implied a new service
contract agreement, as I did not want any contract as I was going to
dump the account in a few months when I found another job. He said NO
SERVICE CONTRACT WOULD BE STARTED BY TRANSFERRING THE ACCOUNT FROM
BUSINESS TO PERSONAL.
Yesterday I called to cancel my service and Tmobile said I started a
new one-year contract when I signed the transfer form. I do not recall
seeing this on the form I signed, however I may have missed it. I was
not given a copy of the form, so I have not verified this.
Suppose the form I signed did have a year contract agreement buried in
the words and I missed it. Recall before I signed the form I asked the
service rep about not wanting a year contract agreement. I understand
this, with my signature, is a legally binding document, but I was
misled by the service rep in the store.
Do I have any hope of getting out of this contract or am I stuck? I
have been a loyal T-Mobile customer paying $70+/month for two years,
but they did not care. They said there is a $200 fee to end my
contract early.
If I am stuck, they said I can transfer the account to someone else,
so if anybody is interested in taking over my GSM T-mobile service I
will GIVE you my Tri-band GSM phone (Motorola P7389 with extra
battery/charger base/belt clip). This is an excellent phone for
European travelers (Tri-band GSM)! My service has about 11 months left
and I have the $19.99 National Basic Plan, but this can be easily
upgraded. Please email me if you are interested or want to see
pictures of the phone.
Thanks.
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I note that you have a triband phone (albeit a dated one), do you have
international roaming active and if so when. If you have grandfathered
international roaming rates (e.g. 0.29 a minute for most of Western Europe),
that might be your hook to get someone to take it over. I'm not personally
interested, but it is an idea.
Nobody in the world is gonna take over your acct for a free, used Mot
P7389
phone, (discontinued 3 years ago and completely outdated, NO GPRS for
starters) when they can walk in anywhere and get a new, warrantied latest
technology free phone from any dealer. Unfortunately, you need to come up
with a new incentive program.
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This appears to be a true account conversion, from Biz to personal...
Not a Chaneg of Responsibility
For a COR, you would have the contract remaining... based on what you
stated, anyone eligible to COR your acct would assume the remaining 11
months...
But since you changed, it is not a COR.. a cahneg of acount does mandate
a 12 month commitment...
Chekc your papewrork...
--
RTFM, and Your Contract... Then Get A Life!!!
tom601866@hotmail.com (Tom) wrote in article
<997acc0a.0307230505.50115fa4@posting.google.com>:
Last month I transferred my Tmobile account from a business account to
a personal account due to a job change. I went to my local TMobile
store to fill out the transfer form. I asked the young Tmobile rep at
the store several times if this account change implied a new service
contract agreement, as I did not want any contract as I was going to
dump the account in a few months when I found another job. He said NO
SERVICE CONTRACT WOULD BE STARTED BY TRANSFERRING THE ACCOUNT FROM
BUSINESS TO PERSONAL.
Yesterday I called to cancel my service and Tmobile said I started a
new one-year contract when I signed the transfer form. I do not recall
seeing this on the form I signed, however I may have missed it. I was
not given a copy of the form, so I have not verified this.
Suppose the form I signed did have a year contract agreement buried in
the words and I missed it. Recall before I signed the form I asked the
service rep about not wanting a year contract agreement. I understand
this, with my signature, is a legally binding document, but I was
misled by the service rep in the store.
Do I have any hope of getting out of this contract or am I stuck? I
have been a loyal T-Mobile customer paying $70+/month for two years,
but they did not care. They said there is a $200 fee to end my
contract early.
If I am stuck, they said I can transfer the account to someone else,
so if anybody is interested in taking over my GSM T-mobile service I
will GIVE you my Tri-band GSM phone (Motorola P7389 with extra
battery/charger base/belt clip). This is an excellent phone for
European travelers (Tri-band GSM)! My service has about 11 months left
and I have the $19.99 National Basic Plan, but this can be easily
upgraded. Please email me if you are interested or want to see
pictures of the phone.
Thanks.
[posted via phonescoop.com - free web access to the alt.cellular groups]
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I understand what you mean about the Mot P7389 being outdated and not
much incentive. I also have a V60i (with J2ME) GSM phone with extra
batteries and an FM Radio Kit. I will give this to anyone willing to
take over my plan. (This is the phone I actually used -- I only used
the P7389 when I was in the boat / at the beach <grin>)
http://commerce.motorola.com/cgi-bin/ncommerce3/ProductDisplay?prrfnbr=249092&prmenbr=126&phone_cgrfnbr=1&zipcode=
I'll even through in the old P7389! I suddenly feel the need to watch
a Let's Make a Deal rerun <grin>.
"NoMoWires" <nomo@aol.com> wrote in message news:<GZednd0bo9_jD4OiXTWJkA@comcast.com>...
Nobody in the world is gonna take over your acct for a free, used Mot P7389
phone, (discontinued 3 years ago and completely outdated, NO GPRS for
starters) when they can walk in anywhere and get a new, warrantied latest
technology free phone from any dealer. Unfortunately, you need to come up
with a new incentive program.
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I understand what you mean about the Mot P7389 being outdated and not
much incentive. I also have a V60i (with J2ME) GSM phone with extra
batteries and an FM Radio Kit. I will give this to anyone willing to
take over my plan. (This is the phone I actually used -- I only used
the P7389 when I was in the boat / at the beach <grin>)
http://commerce.motorola.com/cgi-bin/ncommerce3/ProductDisplay?prrfnbr=249092&prmenbr=126&phone_cgrfnbr=1&zipcode=
I'll even through in the old P7389! I suddenly feel the need to watch
a Let's Make a Deal rerun <grin>.
Now *that* is a good deal! I'm sure you'll be able to find someone to take
over if you're giving away a V60i AND a P7389. Good luck :)
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tom601866@hotmail.com (Tom) wrote in message news:<997acc0a.0307230505.50115fa4@posting.google.com>...
Last month I transferred my Tmobile account from a business account to
a personal account due to a job change.
First, I have to say that I often feel sorry for some kid or old lady
who signs up for wireless service and does not read what they sign and
are surprised when the run into this kind of thing. I find it much
harder to have any sympathy for someone who has a "business account".
This implies some minimal understanding of contracts, etc. I find it
amazing that someone like this would sign something without reading it
or getting a copy.
Having said that, I would now request that T-Mobile provide you a copy
of what you signed. It is possible that you did not sign or agree to
an extension of your contract. If it is not explicit in the contract,
then you may not have had a meeting of the minds, without which there
can not be a contract. If they can not show that you agreed to an
extension, then you can just tell them to meet you in court.
Donald Newcomb
DRNewcomb (at) attglobal (dot) net
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You can bash this poor loser all you want people, but the short of it is
that when you do ANY transaction with T-Mobile (add a phone, upgrade or COR)
they change the anniversary of your conrtact to the date of the transaction.
The CSR may tell you that (or not), but on the piece of paper you sign it is
not so stated. Legally that's a hidden clause and is not really enforceable,
but they rely on your complacency and fear of the judicial to essentially
extort money.
BTW, ALL carriers do the same, the most notorious being Sprint PCS.
Regards,
Doru Roll
Last month I transferred my Tmobile account from a business account to
a personal account due to a job change. I went to my local TMobile
store to fill out the transfer form. I asked the young Tmobile rep at
the store several times if this account change implied a new service
contract agreement, as I did not want any contract as I was going to
dump the account in a few months when I found another job. He said NO
SERVICE CONTRACT WOULD BE STARTED BY TRANSFERRING THE ACCOUNT FROM
BUSINESS TO PERSONAL.
Yesterday I called to cancel my service and Tmobile said I started a
new one-year contract when I signed the transfer form. I do not recall
seeing this on the form I signed, however I may have missed it. I was
not given a copy of the form, so I have not verified this.
Suppose the form I signed did have a year contract agreement buried in
the words and I missed it. Recall before I signed the form I asked the
service rep about not wanting a year contract agreement. I understand
this, with my signature, is a legally binding document, but I was
misled by the service rep in the store.
Do I have any hope of getting out of this contract or am I stuck? I
have been a loyal T-Mobile customer paying $70+/month for two years,
but they did not care. They said there is a $200 fee to end my
contract early.
If I am stuck, they said I can transfer the account to someone else,
so if anybody is interested in taking over my GSM T-mobile service I
will GIVE you my Tri-band GSM phone (Motorola P7389 with extra
battery/charger base/belt clip). This is an excellent phone for
European travelers (Tri-band GSM)! My service has about 11 months left
and I have the $19.99 National Basic Plan, but this can be easily
upgraded. Please email me if you are interested or want to see
pictures of the phone.
Thanks.
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Without getting into a ton of detail, I have found first hand that
T-mobile customer service is lacking in many areas. I have never met a
company that has so many ways to screw a customer. I should have stayed
with Verizon. If the schmucks at T-mobile would let me out of my
contract, I would leave in a heartbeat.
Just me .02 cents worth on how much T-mobile sucks!
"Doru Roll" <doruroll@optonline.net> wrote in article
<Lg8Ua.136773$ye5.23855216@news4.srv.hcvlny.cv.net>:
You can bash this poor loser all you want people, but the short of it is
that when you do ANY transaction with T-Mobile (add a phone, upgrade or COR)
they change the anniversary of your conrtact to the date of the transaction.
The CSR may tell you that (or not), but on the piece of paper you sign it is
not so stated. Legally that's a hidden clause and is not really enforceable,
but they rely on your complacency and fear of the judicial to essentially
extort money.
BTW, ALL carriers do the same, the most notorious being Sprint PCS.
Regards,
Doru Roll
[posted via phonescoop.com - free web access to the alt.cellular groups]
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I would say that ATTWS is the exception, I've made a number of changes
over the years with AT&T without a contract extension, they have made it
very clear to me if the change would require a contract extension.
In article <vi3osrci621q23@corp.supernews.com>,
tomparker@rn.com (Tom Parker) wrote:
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Actually on the transfer paper it says this will renew your contract for
one year from the day you sign it right on the paper written right a
long with everything else. It is not hidden or written smaller....go in
and ask to see one. You will see it this time.
"Doru Roll" <doruroll@optonline.net> wrote in article
<Lg8Ua.136773$ye5.23855216@news4.srv.hcvlny.cv.net>:
You can bash this poor loser all you want people, but the short of it is
that when you do ANY transaction with T-Mobile (add a phone, upgrade or COR)
they change the anniversary of your conrtact to the date of the transaction.
The CSR may tell you that (or not), but on the piece of paper you sign it is
not so stated. Legally that's a hidden clause and is not really enforceable,
but they rely on your complacency and fear of the judicial to essentially
extort money.
BTW, ALL carriers do the same, the most notorious being Sprint PCS.
Regards,
Doru Roll
[posted via phonescoop.com - free web access to the alt.cellular groups]
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In alt.cellular DH <upyours@cox.net> wrote:
I would say that ATTWS is the exception, I've made a number of changes
over the years with AT&T without a contract extension, they have made it
very clear to me if the change would require a contract extension.
Verizon doesn't require a contract extension unless you are taking advantage
of a promotion or a subsidized price on a phone. I'm _pretty sure_ Sprint's
policy is the same.
In article <vi3osrci621q23@corp.supernews.com>,
tomparker@rn.com (Tom Parker) wrote:
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"Doru Roll" <doruroll@optonline.net> wrote in message news:<Lg8Ua.136773$ye5.23855216@news4.srv.hcvlny.cv.net>...
You can bash this poor loser all you want people, but the short of it is
that when you do ANY transaction with T-Mobile (add a phone, upgrade or COR)
they change the anniversary of your conrtact to the date of the transaction.
The CSR may tell you that (or not), but on the piece of paper you sign it is
not so stated. Legally that's a hidden clause and is not really enforceable,
but they rely on your complacency and fear of the judicial to essentially
extort money.
"add a phone" as in add a family plan phone? That does _not_ extend
your contract for any previously existing phones.
I got a phone. Then I got another phone. Then I combined them onto a
family plan. Then I added another phone, and later on another phone.
My second to last contract recently expired; I have on contract left.
Adding more phones did _not_ extend the life of my contract. Each
phone number has an independant contract end date.
In terms of the CSRs not telling you that upgrading a phone will
extend your contract, every single time I've asked about upgrade costs
for phones, without getting anywhere near actually asking them to do
the upgrade, they've mentioned that the contract would be extended.
They specifically mention that I will have to verbally agree to that
on the phone; presumably they will record my agreement.
In terms of them hiding the clause, nobody ever reads the small print
anyway, so they would be stupid to skip that and make it
unenforceable. So few people read the print, so why not just throw it
in there and make it actually enforceable?
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On Wed, 23 Jul 2003 13:38:31 GMT, "xNokia_3390x"
<ofc2-ivom@REMOVEspamex.com>
Go back to the CSR that helped you and see ask him about your situation. If
he is no longer a T-Mobile employee or is unwilling to help, it looks like
you're stuck.
You're not entirely stuck and your advice to go back to the specific rep
who deceived you is not (IMNSHO) your responsibility.
T-Mobile is screwing me over right now too - They told me they sent a
UPS label for me to return their POS phone on 7/16. It hasn't arrived
yet. Hmm - Different CSRs have given me different answers. Either they
have to receive the phone by 7/30 (isn't that today?) or they understand
the situation and won't stick me with a buttload of fees if they don't
get it today.
Should I believe them? Experience tells me "NO". I'm still in a
conflict with AT&T over roaming fees I specifically asked if I would
incur if I used my phone in a certain city. After making sure the CSR
understood I was asking about making calls FROM a certain area and not
TO a certain area, I used my phone liberally and was then stuck with
several hundred dollars in roaming fees. I spoke to 3 CSRs who all said
they would remove the roaming fees IF I switched to a different plan
which would include them. BUT, whenever I actually tried to do that,
they couldn't or wouldn't. (i.e., computers are down, dropped call - no
record of conversation when I called back, etc...)
There's more to it than that, but I don't want to go into details -
suffice it to say, their customer service reps took me for a ride, and
I'm happy I saw that roughly 1,000 of them were going to be laid off a
couple weeks ago.
I'm not going to sue them, but I will file complaints with the FCC and
whoever else might be appropriate.
And I'm not about to pay the bill - screw them - I'm not worried about
my credit. This will be my first black mark on my credit and it's
really not going to affect me in any way.
I even had a check in a sealed stamped envelope ready to send to them
because I knew I owed them something - they didn't send me a bill for 2
months as part of the other crap I alluded to - but I tore it up when
their CSRs started going back on their word and trying to blame me for
their @$#*-ups.
If I am stuck, they said I can transfer the account to someone else,
so if anybody is interested in taking over my GSM T-mobile service I
will GIVE you my Tri-band GSM phone (Motorola P7389 with extra
battery/charger base/belt clip). This is an excellent phone for
European travelers (Tri-band GSM)! My service has about 11 months left
and I have the $19.99 National Basic Plan, but this can be easily
upgraded. Please email me if you are interested or want to see
pictures of the phone.
Keep in mind that if someone takes over your account, they will have to sign
a new 12 month agreement. Since anyone can easily get a tri-band phone for
free with activation, I suggest highlighting the fact that there won't be an
activation fee. You might also consider actually paying someone to take
over your line. If anything, try asking a family member. A friend of mine
asked me earlier if I (or anyone else I knew) wanted to take over one of her
lines, but it's a bit hard when you can easily get a new phone for
free/near-free if you go directly to a store.
Just be sure that if you do this, you get it switched over to them so
you're not liable for their bill. It shouldn't need to be said, but
people do stupid crap like this all the time.
Good luck.
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On Wed, 23 Jul 2003 13:38:31 GMT, "xNokia_3390x"
<ofc2-ivom@REMOVEspamex.com>
You're not entirely stuck and your advice to go back to the specific rep
who deceived you is not (IMNSHO) your responsibility.
general comment to these problems: complaints to your state Public Utility
Commission can be surprisingly effective
T-Mobile is screwing me over right now too - They told me they sent a
UPS label for me to return their POS phone on 7/16. It hasn't arrived
yet. Hmm - Different CSRs have given me different answers. Either they
have to receive the phone by 7/30 (isn't that today?) or they understand
the situation and won't stick me with a buttload of fees if they don't
get it today.
Should I believe them? Experience tells me "NO". I'm still in a
conflict with AT&T over roaming fees I specifically asked if I would
incur if I used my phone in a certain city. After making sure the CSR
understood I was asking about making calls FROM a certain area and not
TO a certain area, I used my phone liberally and was then stuck with
several hundred dollars in roaming fees. I spoke to 3 CSRs who all said
they would remove the roaming fees IF I switched to a different plan
which would include them. BUT, whenever I actually tried to do that,
they couldn't or wouldn't. (i.e., computers are down, dropped call - no
record of conversation when I called back, etc...)
There's more to it than that, but I don't want to go into details -
suffice it to say, their customer service reps took me for a ride, and
I'm happy I saw that roughly 1,000 of them were going to be laid off a
couple weeks ago.
I'm not going to sue them, but I will file complaints with the FCC and
whoever else might be appropriate.
And I'm not about to pay the bill - screw them - I'm not worried about
my credit. This will be my first black mark on my credit and it's
really not going to affect me in any way.
I even had a check in a sealed stamped envelope ready to send to them
because I knew I owed them something - they didn't send me a bill for 2
months as part of the other crap I alluded to - but I tore it up when
their CSRs started going back on their word and trying to blame me for
their @$#*-ups.
If I am stuck, they said I can transfer the account to someone else,
so if anybody is interested in taking over my GSM T-mobile service I
will GIVE you my Tri-band GSM phone (Motorola P7389 with extra
battery/charger base/belt clip). This is an excellent phone for
European travelers (Tri-band GSM)! My service has about 11 months left
and I have the $19.99 National Basic Plan, but this can be easily
upgraded. Please email me if you are interested or want to see
pictures of the phone.
Just be sure that if you do this, you get it switched over to them so
you're not liable for their bill. It shouldn't need to be said, but
people do stupid crap like this all the time.
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general comment to these problems: complaints to your state Public Utility
Commission can be surprisingly effective
WRONG...
Wireless carriers do NOT fall under pervue of State Public Utility
Commissions....
Also, billing and usch complaints do not get filed with FCC either...
[posted via phonescoop.com - free web access to the alt.cellular groups]
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In alt.cellular Carl. <KronkKronk@hotmail.com> wrote:
Wireless carriers do NOT fall under pervue of State Public Utility
Commissions....
Hmm. So how come the California PUC made such a stink over the number of
complaints they received from Cingular customers?
Carl is right - for some states. Apparently CA is one of those states.
NY, from what we've been told over on alt.cellular.verizon, is another.
--
JustThe.net Internet & Multimedia Svcs. [The Fusion of Content & Connectivity]
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
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general comment to these problems: complaints to your state Public
Utility
Commission can be surprisingly effective
WRONG...
Wireless carriers do NOT fall under pervue of State Public Utility
Commissions....
actually, looking at the following provisions of the California Public
Utilities Code, I provisionally withdraw my previously issued "stand
corrected" notice and hereby now characterize "GSM = My Life" as a dickhead
....
216. (a) "Public utility" includes every common carrier, toll
bridge corporation, pipeline corporation, gas corporation, electrical
corporation, telephone corporation, telegraph corporation, water
corporation, sewer system corporation, and heat corporation, where
the service is performed for, or the commodity is delivered to, the
public or any portion thereof.
233. "Telephone line" includes all conduits, ducts, poles, wires,
cables, instruments, and appliances, and all other real estate,
fixtures, and personal property owned, controlled, operated, or
managed in connection with or to facilitate communication by
telephone, whether such communication is had with or without the use
of transmission wires.
234. (a) "Telephone corporation" includes every corporation or
person owning, controlling, operating, or managing any telephone line
for compensation within this state.
(b) "Telephone corporation" does not include any of the following:
(1) Any hospital, hotel, motel, or similar place of temporary
accommodation owning or operating message switching or billing
equipment solely for the purpose of reselling services provided by a
telephone corporation to its patients or guests.
(2) Any one-way paging service utilizing facilities that are
licensed by the Federal Communications Commission, including, but not
limited to, narrowband personal communications services described in
Subpart D (commencing with Section 24.100) of Part 24 of Title 47 of
the Code of Federal Regulations, as in effect on June 13, 1995.
2896. The commission shall require telephone corporations to
provide customer service to telecommunication customers that
includes, but is not limited to, all the following:
(a) Sufficient information upon which to make informed choices
among telecommunications services and providers. This includes, but
is not limited to, information regarding the provider's identity,
service options, pricing, and terms and conditions of service. A
provider need only provide information to its customers on the
services which it offers.
(b) Ability to access a live operator by dialing the numeral "0"
as an available, free option. The commission may authorize rates and
charges for any operator assistance service provided subsequent to
access.
(c) Reasonable statewide service quality standards, including, but
not limited to, standards regarding network technical quality,
customer service, installation, repair, and billing.
(d) Information concerning the regulatory process and how
customers can participate in that process, including the process of
resolving complaints.
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You obviously encountered only competent, courteous and honest CSRs in your
neck of the woods. Remarkable...
Regards,
Doru Roll
"Doru Roll" <doruroll@optonline.net> wrote in message
news:<Lg8Ua.136773$ye5.23855216@news4.srv.hcvlny.cv.net>...
You can bash this poor loser all you want people, but the short of it is
that when you do ANY transaction with T-Mobile (add a phone, upgrade or
COR)
they change the anniversary of your conrtact to the date of the
transaction.
The CSR may tell you that (or not), but on the piece of paper you sign
it is
not so stated. Legally that's a hidden clause and is not really
enforceable,
but they rely on your complacency and fear of the judicial to
essentially
extort money.
"add a phone" as in add a family plan phone? That does _not_ extend
your contract for any previously existing phones.
I got a phone. Then I got another phone. Then I combined them onto a
family plan. Then I added another phone, and later on another phone.
My second to last contract recently expired; I have on contract left.
Adding more phones did _not_ extend the life of my contract. Each
phone number has an independant contract end date.
In terms of the CSRs not telling you that upgrading a phone will
extend your contract, every single time I've asked about upgrade costs
for phones, without getting anywhere near actually asking them to do
the upgrade, they've mentioned that the contract would be extended.
They specifically mention that I will have to verbally agree to that
on the phone; presumably they will record my agreement.
In terms of them hiding the clause, nobody ever reads the small print
anyway, so they would be stupid to skip that and make it
unenforceable. So few people read the print, so why not just throw it
in there and make it actually enforceable?
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You can file anythign with anybody, just as your local small claims
court...
whether it is waste of time and effort.. is diff story...
In this case, FCC doenst handle them... if they receive them they get
file 13d
--
RTFM, and Your Contract... Then Get A Life!!!
"BoatMan" <BoatMan0609@aol.com> wrote in article
<ARVVa.1286205$cI2.176449@news.easynews.com>:
nothing whatsoever falls under the "perview" of the PUC, or anyone else ...
while "GSM = My Life" makes it loathsome to do so, I stand corrected on the
issue ... try calling HIM for some useful advice on the topic ...
actually, "usch complaints" get filed with the FCC quite regularly ... what
they do with is a different question ..
[posted via phonescoop.com - free web access to the alt.cellular groups]
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Hands dictionary to Boatman...
Nothing listed here includes WIRELESS...
TMobile does not provide wired telephone service.. they provide GSM PCS
Wireless telecommunications..
--
RTFM, and Your Contract... Then Get A Life!!!
"BoatMan" <BoatMan0609@aol.com> wrote in article
<69WVa.1287807$ZC.188614@news.easynews.com>:
general comment to these problems: complaints to your state Public
Utility
Commission can be surprisingly effective
actually, looking at the following provisions of the California Public
Utilities Code, I provisionally withdraw my previously issued "stand
corrected" notice and hereby now characterize "GSM = My Life" as a dickhead
....
216. (a) "Public utility" includes every common carrier, toll
bridge corporation, pipeline corporation, gas corporation, electrical
corporation, telephone corporation, telegraph corporation, water
corporation, sewer system corporation, and heat corporation, where
the service is performed for, or the commodity is delivered to, the
public or any portion thereof.
233. "Telephone line" includes all conduits, ducts, poles, wires,
cables, instruments, and appliances, and all other real estate,
fixtures, and personal property owned, controlled, operated, or
managed in connection with or to facilitate communication by
telephone, whether such communication is had with or without the use
of transmission wires.
234. (a) "Telephone corporation" includes every corporation or
person owning, controlling, operating, or managing any telephone line
for compensation within this state.
(b) "Telephone corporation" does not include any of the following:
(1) Any hospital, hotel, motel, or similar place of temporary
accommodation owning or operating message switching or billing
equipment solely for the purpose of reselling services provided by a
telephone corporation to its patients or guests.
(2) Any one-way paging service utilizing facilities that are
licensed by the Federal Communications Commission, including, but not
limited to, narrowband personal communications services described in
Subpart D (commencing with Section 24.100) of Part 24 of Title 47 of
the Code of Federal Regulations, as in effect on June 13, 1995.
2896. The commission shall require telephone corporations to
provide customer service to telecommunication customers that
includes, but is not limited to, all the following:
(a) Sufficient information upon which to make informed choices
among telecommunications services and providers. This includes, but
is not limited to, information regarding the provider's identity,
service options, pricing, and terms and conditions of service. A
provider need only provide information to its customers on the
services which it offers.
(b) Ability to access a live operator by dialing the numeral "0"
as an available, free option. The commission may authorize rates and
charges for any operator assistance service provided subsequent to
access.
Nope not here... TMObile does not, nor is it required to provided "0"
service anywhere...
(c) Reasonable statewide service quality standards, including, but
not limited to, standards regarding network technical quality,
customer service, installation, repair, and billing.
No carrier, not just Tmobile is "statewide" in just about any state...
so if they do regulate it.. ooppss...
(d) Information concerning the regulatory process and how
customers can participate in that process, including the process of
resolving complaints.
Tmobile doesnt have to provide doucments to PUC... other enitities
yes...
Learn what you are saying yourself for you go casting stones...
And learn what the hell you are trying to talk about
[posted via phonescoop.com - free web access to the alt.cellular groups]
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It is not hidden, and it is legal...
Tmobile normally uses "verbal contracts" for sduch issues...
If you agree to various changes, and agree to teh verbal contract.. it
IS legally binding...
If it is a requirement to make a change, and the change was made, and if
you happeneded to use and even pay for service... it is hard in COurt to
say you didnt know...
--
RTFM, and Your Contract... Then Get A Life!!!
"Doru Roll" <doruroll@optonline.net> wrote in article
<Lg8Ua.136773$ye5.23855216@news4.srv.hcvlny.cv.net>:
You can bash this poor loser all you want people, but the short of it is
that when you do ANY transaction with T-Mobile (add a phone, upgrade or COR)
they change the anniversary of your conrtact to the date of the transaction.
The CSR may tell you that (or not), but on the piece of paper you sign it is
not so stated. Legally that's a hidden clause and is not really enforceable,
but they rely on your complacency and fear of the judicial to essentially
extort money.
BTW, ALL carriers do the same, the most notorious being Sprint PCS.
Regards,
Doru Roll
[posted via phonescoop.com - free web access to the alt.cellular groups]
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You can file anythign with anybody, just as your local small claims
court...
whether it is waste of time and effort.. is diff story...
In this case, FCC doenst handle them... if they receive them they get
file 13d
even "usch complaints" ?? ... you don't read very carefully, do you ?
--
RTFM, and Your Contract... Then Get A Life!!!
is this your standard sig line ? as an employee/rep/agent of TMobile ? you
better stay anonymous around USENET or I'll wager that you'll soon be
working for a new employer ...
"BoatMan" <BoatMan0609@aol.com> wrote in article <ARVVa.1286205$cI2.176449@news.easynews.com>: [posted via phonescoop.com - free web access to the alt.cellular groups] |
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Hands dictionary to Boatman...
how would a DICTIONARY shed any light on this ?
Nothing listed here includes WIRELESS...
California PUC regulates "telephone companies" and from my read here I see
nothing that excludes WIRELESS telephone companies ...
TMobile does not provide wired telephone service.. they provide GSM PCS
Wireless telecommunications..
so now you mention PCS; there is an exemption indexed to 47 CFR 24.100 for
paging services using narrowband PCS ... wouldn't think TMob would fall
within it ... looks like you might be within the jurisdiction of CA PUC
either way, you have a bad attitude ...
RTFL ...
--
RTFM, and Your Contract... Then Get A Life!!!
"BoatMan" <BoatMan0609@aol.com> wrote in article
<69WVa.1287807$ZC.188614@news.easynews.com>:
Nope not here... TMObile does not, nor is it required to provided "0"
service anywhere...
No carrier, not just Tmobile is "statewide" in just about any state...
so if they do regulate it.. ooppss...
Tmobile doesnt have to provide doucments to PUC... other enitities
yes...
Learn what you are saying yourself for you go casting stones...
And learn what the hell you are trying to talk about
[posted via phonescoop.com - free web access to the alt.cellular groups]
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If the absolute best you can come up with is to critique my typing, poor
such as it is (never saw a sign on the gateway to the internet statin
"Only perfect typists may enter and post")... Then golly gee..
Like the previous post sometime back had said "Must have been captain of
your debate team...
So this is a signature file below... whopped de fricking dooo... again..
such intense insight you have to critique the image...
not the issue...
I never said that I am employed by or for TMobile... Even if I were...
Oh yeah... challenging image not the issue...
So I'll just write it off to the source and say Kiss my *** and you need
to learn a bit more before you go around stomping like a big boy...
--
RTFM, and Your Contract... Then Get A Life!!!
"BoatMan" <BoatMan0609@aol.com> wrote in article
<K1YVa.1294108$ZC.189541@news.easynews.com>:
even "usch complaints" ?? ... you don't read very carefully, do you ?
is this your standard sig line ? as an employee/rep/agent of TMobile ? you
better stay anonymous around USENET or I'll wager that you'll soon be
working for a new employer ...
[posted via phonescoop.com - free web access to the alt.cellular groups]
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--
RTFM, and Your Contract... Then Get A Life!!!
"BoatMan" <BoatMan0609@aol.com> wrote in article
<MdYVa.869834$Ho4.6307379@news.easynews.com>:
how would a DICTIONARY shed any light on this ?
California PUC regulates "telephone companies" and from my read here I see
nothing that excludes WIRELESS telephone companies ...
Again, Tmobile, Cingular, Verizon are NOT repeat NOT, nyet, nin, non,
etc. TELEPHONE companies in this regard...
Sure, it doesnt exclude WIRELESS companies... It also doesnt include
your cousin Bubba and his two tin cans and string...
It also doesnt exclude a lot of things... Not excluding something does
not mean it IS included...
TMobile does not provide wired telephone service.. they provide GSM PCS
Wireless telecommunications..
so now you mention PCS; there is an exemption indexed to 47 CFR 24.100 for
paging services using narrowband PCS ... wouldn't think TMob would fall
within it ... looks like you might be within the jurisdiction of CA PUC
either way, you have a bad attitude ...
It is because of self proclaimed EXPERTS like you who may cause me to
appear that way... Doesnt matter what field you are in, or endeavor,
always run into them...
RTFL ...
Again, I guess you are speaking from your years of experience.. why dont
you just go and play with the other children until you learn a bit about
what PCS, and Wireless, and GSM, and CDMA, and all really MEANS, not
what your little noggin THINKS it means... Then come back and talk like
an intelligent adult...
Oh and re your previous post about not lasting long on usenet...
I have been active in one way or another on usenet, in approximately 150
groups since a 286 with a 2400 baud modem was considered state of the
art...
So crawl back to your Mommy, open the other comic book, take your little
pacifier and shut the hell up...
--
RTFM, and Your Contract... Then Get A Life!!!
"BoatMan" <BoatMan0609@aol.com> wrote in article
<69WVa.1287807$ZC.188614@news.easynews.com>:
general comment to these problems: complaints to your state Public
Utility
Commission can be surprisingly effective
WRONG...
Wireless carriers do NOT fall under pervue of State Public Utility
Commissions....
actually, looking at the following provisions of the California Public
Utilities Code, I provisionally withdraw my previously issued "stand
corrected" notice and hereby now characterize "GSM = My Life" as a
dickhead
....
216. (a) "Public utility" includes every common carrier, toll
bridge corporation, pipeline corporation, gas corporation, electrical
corporation, telephone corporation, telegraph corporation, water
corporation, sewer system corporation, and heat corporation, where
the service is performed for, or the commodity is delivered to, the
public or any portion thereof.
233. "Telephone line" includes all conduits, ducts, poles, wires,
cables, instruments, and appliances, and all other real estate,
fixtures, and personal property owned, controlled, operated, or
managed in connection with or to facilitate communication by
telephone, whether such communication is had with or without the use
of transmission wires.
234. (a) "Telephone corporation" includes every corporation or
person owning, controlling, operating, or managing any telephone line
for compensation within this state.
(b) "Telephone corporation" does not include any of the following:
(1) Any hospital, hotel, motel, or similar place of temporary
accommodation owning or operating message switching or billing
equipment solely for the purpose of reselling services provided by a
telephone corporation to its patients or guests.
(2) Any one-way paging service utilizing facilities that are
licensed by the Federal Communications Commission, including, but not
limited to, narrowband personal communications services described in
Subpart D (commencing with Section 24.100) of Part 24 of Title 47 of
the Code of Federal Regulations, as in effect on June 13, 1995.
2896. The commission shall require telephone corporations to
provide customer service to telecommunication customers that
includes, but is not limited to, all the following:
(a) Sufficient information upon which to make informed choices
among telecommunications services and providers. This includes, but
is not limited to, information regarding the provider's identity,
service options, pricing, and terms and conditions of service. A
provider need only provide information to its customers on the
services which it offers.
(b) Ability to access a live operator by dialing the numeral "0"
as an available, free option. The commission may authorize rates and
charges for any operator assistance service provided subsequent to
access.
[posted via phonescoop.com - free web access to the alt.cellular groups]
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