|| Shree Ganesha ||
I am a customer of reliance mobile. These people advertisied telling
that phone service is available at Rs. 0.40 per minute. They promised
me that I will be given ISD facility Free SMS and a mobile at Rs.
3500.
What I got? For the first few months my bill did not arrive. When the
bill arrived they said that my bill will not have any itemised details
for the calls I make etc. They put any charge as they wished. I paid
the bill for the initial months really cursing them from inside for
billing this way. But this was not all.
They now added something called as RConnect charges....Rs. 100
I asked them a clarification about this amount. I was said by their
customer support that I will be given a waver in the next to next
billing cycle.
I said to them to give me a rectified bill for the same, so that I can
pay the bill. Or a clarification for the RConnect charges in the bill.
They said that a new bill will not be given as it is not possible. My
mobile service is barred. I have a commitment for next 3 years to
paythem till the. But the way these people are proceding with the
bills they can tommorow put anything on the bill and ask me to pay.
What do I do????????????????
Please if anyone here is really aware of the details of the proceeding
I should be doing. Kindly advice me the same
Regards
Ganesh J. Acharya

Reliance Infocomm [for readers unfamiliar with the company, it is a
cellular service provider in India] has published tariffs on their Web
site. Have you examined these?

One of their tariffs is for itemized billing, which is optional at 25
Rs./month. If you didn't order itemized billing, you don't have much
of a claim that they should provide it for nothing.

RConnect is Reliance's mobile Internet service. It is not free; it
costs 1.00 Rs./minute. If you are or were using this service, you
should expect to pay for it.

If you were quoted 0.40 Rs./minute for Prepaid, Budget, or Economy
services, this is not the same as their published tariffs, which start
at 1.00 Rs./minute.

If you were quoted free SMS, this is not the same as their published
tariffs, which run 0.50 Rs. to 3.00 Rs. per message.

If you are on an Economy plan, these have monthly minimums of 100 to
200 Rs. Usage up to these minimums is included, but you would be
billed for the minimum even if you use less.
These may have been misrepresented to you; if these misrepresentations
amount to fraud under Indian law, you may have some recourse at law.
Since the amounts in dispute are not large (for US readers, 100 Rs. =
$2.21), the game may not be worth the candle.
The best I can say is that business practices in the Indian cellular
telecom industry are somewhat chaotic, and most companies are
experiencing high churn rate due in no small part to disputes such as
yours.