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Netflix are defrauding the customers. They claim that they will ship the
next movie in the queue as soon as you return the previous rental. And yes,
they do this for the first month or 2 that you subscribe. But if you are a
frequent renter and always return movies the next day, then they start to
implement a "throttling" system, to slow down the rate at which you can rent
movies. It would be fine if they said "maximum X movies a week" or
something in their advertising. But no, they just sit on the returned
movies and show that they haven't received them yet and claim it is delays
in the mail.
I began wondering when it started to consistently take over a week for them
to get my returns, when it only took 2-3 days in the beginning. And I did a
google search, and discover that this is a common complaint. This appears
to be their deliberate business practice. It is FRAUD. (But I sure can't
prove it). I considered using certified or express mail to return my movies
so I could document the returns, but they actually have a FAQ that says that
using certified or express mail will significantly delay processing the
returned movies. More evidence that it is a deliberate fraud.
They are ripe for a class action suit (in addition to the one that they
already have from their shareholders).
What law firm is going to pursue it?
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don't worry...Blockbuster is going to undercut Netflix by 2.00...the stock
price has tanked...they are on their way OUT !
spd
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"Dr. Etan" <Etan@donotspam.com> writes:
Netflix are defrauding the customers. They claim that they will ship the
next movie in the queue as soon as you return the previous rental. And yes,
they do this for the first month or 2 that you subscribe. But if you are a
frequent renter and always return movies the next day, then they start to
implement a "throttling" system, to slow down the rate at which you can rent
movies. It would be fine if they said "maximum X movies a week" or
something in their advertising. But no, they just sit on the returned
movies and show that they haven't received them yet and claim it is delays
in the mail.
I've noticed these delays as well, just recently. They opened a new
distro center close to me, and my movies would get back to them within
72 hours of them sending them (I get it, watch it that night, put it
in the mailbox at a local PO the next AM, they have it back day 3).
All of a sudden, after a few months of this (most movies back in 3 to
4 days), all of a sudden they get my movies back, but the next movie
doesn't ship for 24 or even 48 hours. And I have > 100 movies in my
queue.
I began wondering when it started to consistently take over a week for them
to get my returns, when it only took 2-3 days in the beginning. And I did a
google search, and discover that this is a common complaint. This appears
to be their deliberate business practice. It is FRAUD. (But I sure can't
prove it). I considered using certified or express mail to return my movies
so I could document the returns, but they actually have a FAQ that says that
using certified or express mail will significantly delay processing the
returned movies. More evidence that it is a deliberate fraud.
Someplace that handles the volume of mail that Netflix does is going to
have issues with mail that comes back in a different way - it would
require some kind of special handling (ie it has to be signed for, then
opened by someone, then sent on to the processing area). Sure, it shouldn't
take long, but it would slow things down a bit.
They are ripe for a class action suit (in addition to the one that they
already have from their shareholders).
What law firm is going to pursue it?
Call a lawyer and be the first memeber of the class...
-Stephen
--
Space Age Cybernomad Stephen Adams
stephenSP@AMadamsemail.net (remove SPAM to reply)
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Netflix are defrauding the customers. They claim that they will ship the
next movie in the queue as soon as you return the previous rental. And yes,
they do this for the first month or 2 that you subscribe. But if you are a
frequent renter and always return movies the next day, then they start to
implement a "throttling" system, to slow down the rate at which you can rent
movies.
Does it cost anything to subscribe? If not, then one way to beat them at
this game would be to subscribe under another name.
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Dr. Etan <Etan@donotspam.com> wrote:
I began wondering when it started to consistently take over a week for them
to get my returns, when it only took 2-3 days in the beginning. And I did a
google search, and discover that this is a common complaint.
*** So what? People commonly complain about everything.
This appears to be their deliberate business practice.
*** Maybe they do it just to get even with the pissers and moaners.
It is FRAUD. (But I sure can't prove it).
*** No, you claim it's FRAUD.
I considered using certified or express mail to return my movies
so I could document the returns, but they actually have a FAQ that says that
using certified or express mail will significantly delay processing the
returned movies. More evidence that it is a deliberate fraud.
*** I'm surprised you never worked the mailroom. Picking up bulk mail in
trays is quite different than signing for individual pieces.
They are ripe for a class action suit (in addition to the one that they
already have from their shareholders).
What law firm is going to pursue it?
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I considered using certified or express mail to return my movies
so I could document the returns, but they actually have a FAQ that says
that
*** I'm surprised you never worked the mailroom. Picking up bulk mail in
trays is quite different than signing for individual pieces
Certified mail involves paperwork and a trip to the window at the post
office--- and it costs extra. And it doesn't speed up the arrival of mail at
all. Express mail does speed things up but it requires even more paperwork
than certified and costs MUCH more than regular mail--- so much more it would
be cheaper to simply buy DVDs instead.
There may be fine print in your agreement which allows them to "throttle back"
if you are using the service a lot more than the average subscriber. Certainly
there will be something designed to prevent you from abusing the service.
*****
Tim Horrigan <horrigan@aol.com>
*****
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It would be fine if they said "maximum X movies a week" or
something in their advertising. But no, they just sit on the returned
movies and show that they haven't received them yet and claim it is delays
in the mail.
I imagine DVDs are in more abundant supply than others. Some of the DVDs (such
as the mega-hits and certain "cult" films) are in short supply, in which case
the company can't send them out until copies come back in (or new ones are
acquired.)
It is possible that after a while they run through the abundant movies in your
queue--- at which time you get down to the films in short supply.
Frankly, I do not know if you are allowed to rank-order your wanted films. But
even if you can rank-order your list, I am sure they company can and will skip
ahead to lower-ranked films should one of the films at the top of your list be
unavailable.
*****
Tim Horrigan <horrigan@aol.com>
*****
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horrigan@aol.com (Horrigan) writes:
It would be fine if they said "maximum X movies a week" or
something in their advertising. But no, they just sit on the returned
movies and show that they haven't received them yet and claim it is delays
in the mail.
I imagine DVDs are in more abundant supply than others. Some of the DVDs (such
as the mega-hits and certain "cult" films) are in short supply, in which case
the company can't send them out until copies come back in (or new ones are
acquired.)
It is possible that after a while they run through the abundant movies in your
queue--- at which time you get down to the films in short supply.
Frankly, I do not know if you are allowed to rank-order your wanted films. But
even if you can rank-order your list, I am sure they company can and will skip
ahead to lower-ranked films should one of the films at the top of your list be
unavailable.
This is exactly what NETFLIX does. You can order the movies in your lists,
and if a movie is not immediately available, they move down the list to
your next choice (though at times they will wait to see if your next
movie is returned THAT day, which can lead to a 24 hour delay in shipping -
this mostly happens with new releases).
I have noticed a significant fall-off in to-from response times that
started after I had a sustained period of 96 hour round trips (they mail
it, I watch it the next evening, drop it in the mail the following morning
and it gets back to them on day 4).
Since I mail all my mail at the same post office, and there has been
no fall-off in delivery of invoices that I mail out (going to the same
general area as the local NETFLIX distribution point), I can only assume
that they have slowed things down, for whatever reason. I'm not the
original poster, and I don't think it's a great conspiracy, but I have
noticed the same things he has with regard to turn-around times....
-Stephen
--
Space Age Cybernomad Stephen Adams
malchus842SP@AMgmail.com (remove SPAM to reply)
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Stephen Adams:
Since I mail all my mail at the same post office, and there has been
no fall-off in delivery of invoices that I mail out (going to the same
general area as the local NETFLIX distribution point), I can only assume
that they have slowed things down, for whatever reason. I'm not the
original poster, and I don't think it's a great conspiracy, but I have
noticed the same things he has with regard to turn-around times....
This tends to support my theory. They have extra copies of some films, and you
get those right away. After a while you've seen all those films, and then you
have to start waiting to other people to return the less abundant items...
*****
Tim Horrigan <horrigan@aol.com>
*****
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horrigan@aol.com (Horrigan) writes:
Stephen Adams:
This tends to support my theory. They have extra copies of some films, and you
get those right away. After a while you've seen all those films, and then you
have to start waiting to other people to return the less abundant items...
No, they list on their website if the film is available or not. If the
film is not in their hands, the site shows "short wait." And then you
get the next film in your list.
If it's a highly popular film, or one in short supply, you'll sometimes
see "long wait" but again, you get the next film in your list.
This isn't about waiting for movies to be available - it's about how
long the turn-around time is. I have 100+ movies in my list, a wide
mix of current, older, classic and foreign films.
Either they have slowed things down (perhaps staff reductions, or some
other reason), or they aren't being truthful about their availability
listings on their website (which say "now" - not "when it comes back").
Like I said, I don't believe it's a conspiracy - but I have seen things
slow down by 48 to 72 hours from previous turn-around times.
-Stephen
--
Space Age Cybernomad Stephen Adams
malchus842SP@AMgmail.com (remove SPAM to reply)
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What are your damages?
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Joshua Heard wrote:
What are your damages?
Impossibility.
ROTFLMAO
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